Terms of Service

8. GizmoData Cloud

These additional terms apply to GizmoData Cloud, our managed service at app.gizmodata.com, in addition to the terms above.

8.1 Plans, subscriptions and billing

• Self-serve plans are monthly subscriptions billed through Stripe. The monthly plan fee is charged at the start of each billing period and is returned to your organization in full as prepaid compute credit for that period.
• Compute usage is metered per cluster-hour at the price shown when a cluster is created or changed (including spot and Enterprise-edition rates), and managed storage is metered per GB-month at the published rate. Usage draws down available credit first; usage beyond your credit is billed at the same rates, either at the end of the billing period or, once unbilled usage reaches your plan's spend threshold, immediately.
• Prepaid compute credit is valid for the billing period it was purchased for and expires when that period ends. Promotional credit (for example from an invitation or a GizmoData grant) is a gift: it applies to metered usage only, never to plan fees, expires on the date stated when it was granted, has no cash value, and may be withdrawn if it was granted in error or obtained by misuse.
• Each plan limits the number of vCPUs your organization may run at once. Larger limits are available on higher plans, by arrangement, or under an Enterprise agreement.
• You may change or cancel your plan at any time from your organization's billing page. A cancellation takes effect at the end of the current billing period; plan-fee refunds are governed by our Refund Policy.
• Enterprise plans are provided under a separate written agreement, which controls in the event of a conflict with these terms.

8.2 Non-payment

If a payment fails or a subscription lapses, your organization can no longer create or start clusters. If the account is not brought current within 24 hours, we will stop your running clusters. Stopped clusters are not deleted: their data, addresses and settings are retained, and they can be started again once billing is resolved. We may delete the resources of an organization that has remained unpaid for an extended period after reasonable notice to the email address on the account.

8.3 Your data and responsibilities

• You retain all rights to the data you store or process with GizmoData Cloud. We access it only to provide, secure and support the service, or as required by law.
• Data in GizmoData-managed storage lives in the cloud provider and region you choose. Bring-your-own storage, metastores and secrets remain in your accounts under your control; you are responsible for the credentials you provide and for the access they grant.
• You are responsible for lawful use of the data you process, for the users you invite into your organization, and for the costs of the resources you provision. Compute and storage you leave running accrue charges until you stop or delete them.
• When a cluster or catalog is deleted, or an organization is closed, its managed data is deleted from our systems within a reasonable period, subject to backups that expire on their normal schedule.

8.4 Changes to the service

GizmoData Cloud is generally available and open to public sign-up. Features, plans and prices may change as the service develops; we will give notice of material price changes before they take effect for your next billing period.